OTR literally has at its disposal tens of thousands of drawings to fabricate wheels. Some wheels OTR manufactures for its OEM customers are “no compete” and “no disclosure” products. If you call looking for one of those wheels, we will have to politely decline and refer you to the OEM manufacture or dealer for the equipment you are inquiring about.
Information we will need to assist you
In order to help us, HELP YOU THE CUSTOMER, get the correct wheel for your machine or application, we need to get the correct information from you about the wheel you require. This information is important because nothing makes us the supplier, and YOU the customer, unhappier than if go to the trouble of building you the wheel we believe you need, and when you receive the wheel YOU discover the wheel we shipped does not fit your machine correctly and/or the disc offset is wrong. Shipping steel is expensive and so is manufacturing time. We want to get it right the FIRST TIME!
You can either write this product information down on a piece of paper or use the Wheel Specification Data Sheets available in our Downloads section of the website to record the information. The more information you can supply us the better to determine what wheel you need and if we have that information in our drawing and cross reference databases.
1. Do you have the Original Equipment Manufacturer’s or the wheel manufacturer’s part number for the wheel?
- The part number is a key piece of information about the wheel.
- if you can give us the Manufacturer name
- Model number of the machine
- The part number off the wheel, you will have greatly helped us to find the wheel you need.
- If you have any of those numbers, call our customer service staff to see if we may be able to cross reference the information in the database of part numbers we already have.
- If we don’t have it in our database already, we will want to add it with the other information collected. If none of these numbers are available, proceed to item 2.
- To find the potential location of a part number on a wheel, first locate the valve hole on the wheel. Then look at the wheel disc and look left and right of the valve hole location. Sometimes the part number is stamped between the bolt holes of the wheel disc. Sometimes the part number is stamped in the rim gutter on the outside surface. Sometimes you won’t find a part number at all. You may need to contact and equipment dealer with your machine serial number to get the information about the parts you need.
2. What is the specific tire size you are using?
- The tire size will tell us the proper rim diameter and width required. The size of the tire may also help us determine the correct rim profile, style or design to use. In certain cases it won’t and we will need you to help us identify the profile of the rim you need.
3. In most cases, items 1 and 2 above will give us the information we need to make sure we are providing you with the correct wheel for your machine. However, sometimes this is not enough information and we need more.
4. To learn how to measure a wheel, you can download our document in the Downloads section of the website.
- How many bolt holes are there?
- What is the Bolt Circle (BC) size?
- Are the bolt holes chamfered or are they straight?
- What is the wheel offset?
- What kind of disc is being used in the wheel?
- Where is the valve hole located in the rim and what kind of valve hole is it?
- gAnd does it have a valve guard?
- Are there any other items on the wheel not already described such as bead reinforcements, etc.?
- Does your rim have bead humps?
- What color paint do you want? Do you want your wheel primer coated? Do you want any special rust preventative treatments such as E-coat, epoxy The standard paint colors available are white, off-white, yellow, orange, silver or black.
- Packaging and handling requirements
- OTR normally ships products on non-returnable pallets. If you have any special pallet requirements such as heat treated pallets that can be accommodated as well with an additional charge for the cost of sourcing the heat treated pallets for your order.
- Special packaging requirements can be accommodated, however those packaging requirements may require additional packaging and handling charges to be applied to the order.
- Shipping
- OTR Wheel Engineering’s standard Freight Policy is to make all shipments Freight Collect on the customer’s freight carrier of choice.
- Other arrangements can be made for shipping freight such as putting freight charges on a customer credit card before shipping.
- We utilize package delivery services such as the U.S. Mail, UPS and Federal Express
- For export orders, we can load your shipping containers at our loading dock.
While OTR Wheel Engineering may be willing and has the capability to build nearly any kind of wheel for off-the-road equipment applications. When a wheel is manufactured according to the customer’s specifications, ALL SALES ARE FINAL. See our Custom Wheel Disclaimer in the Terms and Conditions section of our website. OTR Wheel Engineering warrants the wheel for defects according to our Warranty Statement.
To contact us about how OTR can assist your company with its off-the-road product needs email us or call our corporate offices at 800-833-6309 or 706-235-9781 and speak with one of your eager and knowledgeable customer service staff. We would love to hear from you.